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October 26, 2009

Anonymous The Tahlequah Daily Press Mon Oct 26, 2009, 10:07 AM CDT

If you missed the first four parts of this Frequently Asked Questions series, look on our website.

Q: I can’t find an item on your website that I know you’ve already published in the paper. What do I do?

A: Due to staffing and time constraints, we only put staff-written items on our website, so you won’t find, say, a wedding announcement (unless you’ve paid to put it there). Since website items roll into the archives after a few other stories have been added, you may need to search through the archives if publication in the paper was a few days ago.

Q: Well, then, how do I get an item like a wedding put on the website?

A: Contact our ad manager or one of our account executives.

Q: What if I still have other questions about the news?

A: Our newsroom clerk, Sharry Mouss, can answer most questions. If she can’t, she’ll get the answer for you. Her extension is 20.

Q: If I suspect I’ll have to pay for the item I want published, whom do I call?

A: Advertising Director Pam Hutson, or any of her account executives.

Q: I’m an advertiser, and what if I have a billing question or other issue?

A: Your account executive, the ad manager, or if it’s classified or legal, one of the customer service representatives up front.

Q: What if I have questions about paper delivery and how to renew or get a new subscription?

A: Call Circulation Manager Jerry Harrington, or his assistant, Teresa Oxford. Their extension is 24. By the way, our other managers and even our reporters often have messages on their voice mail from people with subscription issues. While we do pass the messages to the circulation department, results aren’t likely to be forthcoming if names and/or phone numbers of customers aren’t provided. For the most prompt attention, call the circulation department directly!

Q: If I want my paper stopped while I’m on vacation, or I’d like it switched to another address, how do I do that?

A: Call either Jerry or Teresa, but they need at least a one-week notice if you’re moving to a new address, and at least a two-day notice for vacation stops.

Q: What do I do if a paper rack takes my money?

A: Call our circulation department, and we can arrange for you to get a paper or your money back.

Q: How do I place a classified ad?

A: It’s as easy as calling our customer service department if you have an account with us. If you don’t have an account, you’ll need to prepay, either by credit card over the phone or by dropping by our office at 106 W. Second. In either case, you will need to do so during our office hours – which, by the way, are 9 a.m. to 5 p.m. weekdays.

Q: And those hours apply to every operation of the newspaper?

A: The hours apply to our business office and advertising department, which necessarily does business when everyone ELSE does. Because news happens around the clock, someone is usually in our newsroom weekdays from 7 a.m. or so, to as late as midnight (or even later). Circulation is normally staffed from 7 a.m. to 6 p.m. weekdays (but closed for lunch from 1 to 2 p.m.), to take calls from subscribers. Although doors are locked after 5 p.m. (and before 9 a.m.), your calls will be answered until 6 p.m. in circulation (and later in the newsroom, if your call is expected and/or if you get the right extension). The doors are locked over the weekends, but there are skeleton crews here, so leave a message at the appropriate extension. Again, that’s 24 for circulation; 22 for sports; and for news on weekends only, 26.

Q: What if no one answers?

A: Leave a message and we’ll call you back as soon as we can. It’s better to leave a message on the appropriate person’s voice mail rather than calling back and punching in different extensions. We want your message to get the attention it needs, rather than being passed from one department to another.

If you have any other questions, let us know, and we’ll get the answers for you!

Thanks for bearing with us.

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Editorials

Play it safe this weekend
Beginning today, thousands of visitors will flock to Cherokee County for the Memorial Day weekend to take advantage of the recreational opportunities at Lake Tenkiller or the Illinois River.

May 25, 2012
Bank loss signals a need for rules
When it comes to financial regulations, the United States must walk a fine line. Too many regulations could force business overseas. But too few – as we seem to have now – will lead to disasters like the one that recently befell JPMorgan Chase.

May 23, 2012
Kudos for Keys kids for taking stand on issues
Even if they don’t ultimately get what they want, the students at Keys School who participated in a “mini-protest” during Wednesday night’s school board meeting should be commended. They demonstrated a comprehension of civic duty and democracy in action that’s too rarely seen these days among teenagers.

May 14, 2012
Here’s your sign: Drive carefully
Earlier this week, area law enforcement officials announced the implementation of what they’re calling a “summer safety corridor project.”

May 11, 2012
Kudos for another Red Fern success
Several thousand people showed up last weekend to immerse themselves in the Red Fern Festival, prompting organizers to deem the three-day event a success.

May 2, 2012
Is it pro-life or just austere?
Nebraska Gov. Dave Heineman can’t be blamed for worrying that legislation providing prenatal care for illegal immigrants will entice more undocumented women to seek sanctuary in his state.

April 30, 2012
Zimmerman case critical
All Oklahomans – those who favor unfettered gun rights and those who would prefer a level of restriction – should be paying close attention to the George Zimmerman case in Florida. Its outcome will affect how Americans view Second Amendment issues for years to come.

April 16, 2012
What newspapers do for businesses
With political season rolling around, we published a reminder of our policies in Wednesday’s paper. On the heels of that, a couple of people asked for clarification on how we deal with business news.

April 13, 2012
Legislature now listening to teachers?
It appears the lightbulb is finally coming on in the heads of Oklahoma legislators who have displayed such a cavalier attitude about the state’s public school teachers.

April 9, 2012
Time to submit candidacy bids
By the end of next week, Cherokee County residents will know their slate of candidates for this summer’s primary elections, and can gauge how active the local election scene will be into November.

April 5, 2012
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