The last answers to your questions

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October 19, 2009

Anonymous The Tahlequah Daily Press Mon Oct 19, 2009, 08:39 AM CDT

If you missed the first four parts of this Frequently Asked Questions series, look on our website.

Q: I can’t find an item on your website that I know you’ve already published in the paper. What do I do?

A: Due to staffing and time constraints, we only put staff-written items on our website, so you won’t find, say, a wedding announcement (unless you’ve paid to put it there). Since website items roll into the archives after a few other stories have been added, you may need to search through the archives if publication in the paper was a few days ago.

Q: Well, then, how do I get an item like a wedding put on the website?

A: Contact our ad manager or one of our account executives.

Q: What if I still have other questions about the news?

A: Our newsroom clerk, Sharry Mouss, can answer most questions. If she can’t, she’ll get the answer for you. Her extension is 20.

Q: If I suspect I’ll have to pay for the item I want published, whom do I call?

A: Advertising Director Pam Hutson, or any of her account executives.

Q: I’m an advertiser, and what if I have a billing question or other issue?

A: Your account executive, the ad manager, or if it’s classified or legal, one of the customer service representatives up front.

Q: What if I have questions about paper delivery and how to renew or get a new subscription?

A: Call Circulation Manager Jerry Harrington, or his assistant, Teresa Oxford. Their extension is 24. By the way, our other managers and even our reporters often have messages on their voice mail from people with subscription issues. While we do pass the messages to the circulation department, results aren’t likely to be forthcoming if names and/or phone numbers of customers aren’t provided. For the most prompt attention, call the circulation department directly!

Q: If I want my paper stopped while I’m on vacation, or I’d like it switched to another address, how do I do that?

A: Call either Jerry or Teresa, but they need at least a one-week notice if you’re moving to a new address, and at least a two-day notice for vacation stops.

Q: What do I do if a paper rack takes my money?

A: Call our circulation department, and we can arrange for you to get a paper or your money back.

Q: How do I place a classified ad?

A: It’s as easy as calling our customer service department if you have an account with us. If you don’t have an account, you’ll need to prepay, either by credit card over the phone or by dropping by our office at 106 W. Second. In either case, you will need to do so during our office hours – which, by the way, are 9 a.m. to 5 p.m. weekdays.

Q: And those hours apply to every operation of the newspaper?

A: The hours apply to our business office and advertising department, which necessarily does business when everyone ELSE does. Because news happens around the clock, someone is usually in our newsroom weekdays from 7 a.m. or so, to as late as midnight (or even later). Circulation is normally staffed from 7 a.m. to 6 p.m. weekdays (but closed for lunch from 1 to 2 p.m.), to take calls from subscribers. Although doors are locked after 5 p.m. (and before 9 a.m.), your calls will be answered until 6 p.m. in circulation (and later in the newsroom, if your call is expected and/or if you get the right extension). The doors are locked over the weekends, but there are skeleton crews here, so leave a message at the appropriate extension. Again, that’s 24 for circulation; 22 for sports; and for news on weekends only, 26.

Q: What if no one answers?

A: Leave a message and we’ll call you back as soon as we can. It’s better to leave a message on the appropriate person’s voice mail rather than calling back and punching in different extensions. We want your message to get the attention it needs, rather than being passed from one department to another.

If you have any other questions, let us know, and we’ll get the answers for you!

Thanks for bearing with us.

Text Only

Editorials

Earmarks by Inhofe, others aren’t right
That smell in the air might not be bacon frying in your kitchen, but the unfolding of another porky project for an Oklahoma politician.

February 10, 2012
Press release deadlines for candidates
If you are running for a political office for which Cherokee County voters can cast ballots, it’s not too early to be thinking about a press release announcing your candidacy. Indeed, some have announcements already appeared in the Daily Press.

February 8, 2012
Superintendent pay: Freeze it
Rep. Jason Nelson, R-Oklahoma City, may not have planned to seek hero status; perhaps his action was even designed to make up for past legislative offenses. Either way, he’s about to become the darling of the moment for many Oklahomans who believe certain public school superintendents make far too much money.
Nelson is calling for a freeze on superintendents’ salaries, and rightly so.

February 6, 2012
Is your stuff not getting published?
If you’re a regular contributor to the “news” side of the Daily Press, we hope you haven’t noticed anything missing lately – like copy or photos you’ve submitted to us for publication. But if you have, there’s a good reason why, and there’s something you can do about it.

February 2, 2012
Cast your ballot, for children’s sake
As the old saying goes, if you don’t vote, you don’t have a right to complain about what you get.

January 18, 2012
Do your part to help THS senior party
Graduation from high school is a rite of passage – for many young people, the first major milestone in their lives. It signifies the end of childhood, and the crossing of the threshold into adulthood, although the newly minted adults still won’t be old enough to drink for another couple of years.

January 14, 2012
Drivers must stop for all school buses
Earlier this week, an 11-year-old boy was struck by a car after he got off a school bus on Downing Street. Fortunately, the boy wasn’t gravely injured, but he could have been.

January 13, 2012
Service unappreciated
It has become evident that the sentiment, “thank you for your service,” is an empty one when it comes to the medical profession.

January 13, 2012
Grateful to Kiwanis
I would like to let Tahlequah and Cherokee County know how grateful we are for the home improvements made by the Kiwanis Club and other volunteers.

January 13, 2012
Alcohol policy a sound idea
Recently, the Tahlequah City Council denied for the second time a request by Tom Barlow to host a wine-tasting and beer garden this fall as part of his annual Art of Living festival in Norris Park.

January 11, 2012
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